The Consumer Protection Act 1999 gives statutory guarantees — goods must be of acceptable quality, match their description and be fit for purpose — and sellers cannot contract out of them. The Tribunal for Consumer Claims hears claims of up to RM50,000 (s 98(1)) where the cause of action arose within three years (s 99(2)); it cannot hear claims for personal injury or death (s 99(3)).
What to do first
- Complain to the seller first, in writing, and keep receipts, screenshots and the advert.
- Then complain to KPDN (Ministry of Domestic Trade and Cost of Living).
- File at the Tribunal for Consumer Claims if it is not resolved — no lawyer needed.
Which court or agency?
| Problem | Where to go | Law |
|---|---|---|
| Faulty goods or services up to RM50,000 | Tribunal for Consumer Claims (TTPM) | CPA s 98–99 |
| Hire purchase disputes | KPDN / court | Hire-Purchase Act 1967 |
| Larger claims | Magistrates' or Sessions Court | Act 92 |
Read the guides
Consumer rightsConsumer Protection Act 1999Contracts Act 1950Tribunals and alternatives to court
Tools
Key laws — read the copy
| Act 599 | Consumer Protection Act 1999 Akta Perlindungan Pengguna 1999 | PDF · PDF (BM) · Official ↗ |
| Act 212 | Hire-Purchase Act 1967 Akta Sewa Beli 1967 | PDF · Official ↗ |
| Act 136 | Contracts Act 1950 Akta Kontrak 1950 | PDF · Official ↗ |
| Act 382 | Sale of Goods Act 1957 Akta Jualan Barang 1957 | PDF · Official ↗ |
| Act 500 | Direct Sales and Anti-Pyramid Scheme Act 1993 Akta Jualan Langsung dan Skim Anti-Piramid 1993 | PDF · PDF (BM) · Official ↗ |
| Act 723 | Price Control and Anti-Profiteering Act 2011 Akta Kawalan Harga dan Antipencatutan 2011 | PDF · PDF (BM) · Official ↗ |
Each law opens our mirror page: a copy of the official text with its capture date and version history, plus the official link.
Official links and forms
Questions people ask
The shop says "no refund, no exchange". Is that legal?
Such a notice cannot remove your rights under the Act (s 6). If goods are faulty or not as described, you still have the guarantees in ss 31–37 and the remedies in s 41. A shop does not have to refund you simply because you changed your mind.
Does the Act protect me if I buy for my business?
Generally no. A "consumer" buys for personal, domestic or household use (s 3). Business purchases are governed mainly by the Contracts Act 1950 and the Sale of Goods Act 1957.
How much can I claim at the Tribunal for Consumer Claims?
Up to RM50,000 (s 98, since 2019). More can be heard if both sides agree in writing (s 100). Your claim must be filed within 3 years of the cause of action (s 99(2)).
All questions & answers → · Ask your own →